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(More customer reviews)I purchased this the 52 inch version of this product through Amazon from Electronics Expo. I received the TV on time, spent 5 hours setting it up with my home theater and making sure everything was perfect. The picture quality is absolutely amazing. 4 Days later while watching the basketball game, the TV made a loud popping noise and turned off. I was unable to get a picture after that. I contacted Electronics Expo thinking they would just send me a new one since the one I bought was defective. Boy, was I wrong. The person I spoke to went on for several minutes about their policy and made me feel like it was my fault the TV died. He said there was nothing they could do and asked me to call Samsung. I then contacted Samsung and was told they would need to send a service tech out to look at the TV but it would be about a week before he could come out. I had no choice so I waited, took the day off from work when he was scheduled and then he didn't even come out. He called me the day of and asked what the problem was and I told him. He said there was no need for him to come since he knew what was wrong with the TV. He said he would have to replace the panel but did not have any available and would have to order one. He said they would call me to re-schedule the service. It has now been 3 weeks and I am still without a TV. I have contacted Samsung and they tell me to call the local service center but when I do I get an answering machine. I tried contacting Electronics Expo to see if they could call Samsung on my behalf. I was made to feel like a nuisance but afetr talking to a supervisor she took my information and said she would call Samsung on my behalf and would call me back to let me know what they said. I never heard back from her. Needless to say, this purchase has been a nightmare. I had to send in my credit card payment for the purchase price of the TV already. It doesn't feel good paying over 2 grand for a product that doesn't work. I am not giving this TV a bad rating, it is a wonderful TV, but I feel its necessary to warn other people before they purchase through Electronics Expo.
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