Philips 60PW9363 60-Inch Widescreen HDTV-Ready Projection TV Review

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(More customer reviews)Where do I start! I bought this T.V. in december of 2003 for a family christmas present and it lasted 2 weeks before I lost the picture. I called the store and they replaced the t.v. which I thought was very nice but the screen had numerous scratches right out of the box. The manager saw them and said he would fax the order to get it fixed. A month later, a repairperson came to my house but he had the part to fix the picture and not the scratches. He had no knowledge of the scratches but he would place the order to get it fixed.
April rolled around and I lost the picture again on the new tv. I was a little discouraged considering this was not some 100.00 t.v. from Walmart, I paid a lot money for a television that was just not lasting, this was two t.v.'s in four months. I called Phillip's, thankfully I still had a warranty, but I found out they had closed there repair centers. They had a local repair shop come get the t.v. and I asked the Phillips rep. if they got the new screen yet. Now comes the battle!!!
Phillips said they would repair the t.v. but not the screen because they said they never recieved the order. The screens were only on warranty for 30 days and it was 3 months later. I explained to the phillips repair rep. that the store I bought it from faxed the order the same day. She told me that they closed their centers, here in florida, around that time so they do not have that information. Somehow this is my fault and I was told to call there customer service line. I called the number and I was told it was not their problem. I asked to speak to a supervisor, they refused to do it, then I asked for the number to Phillips headquarters which I found out does not exist but I could write a letter to them(still have not heard back from them) keep in mind this is the CUSTOMER SERVICE line. The customer service is based out of the carribean somewhere, I paid a couple thousand dollars for a t.v., had 2 different t.v.'s that could not last 5 months and Phillip's refused to help me.
The end result was I got the t.v. back a month and a half later,turns out it was a manufactures defect, the screen was fixed by the store that I bought the t.v. from because they could not get to Phillips either. It was the most frustrating time I have ever had and now I am going to purchase the extended warranty as I do not trust this t.v.
It is a great t.v. when it works, but I also have a Toshiba big screen that is not HDTV and in four years time I have never had a problem. So in closing I should caution"BUYER BEWARE"

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With a size that will put the "theater" back in your notion of home theater, this 60-inch, high-definition projection television is capable of producing massive, detailed HDTV signals in all their glory: full 1080i resolution via a digital set-top box (not included). Progressive-scan DVD players are also prime source components for this set, which performs a wealth of picture-enhancing technologies. Display format up-conversion ensures that you're seeing the best image possible, regardless of the source.Designed to meet the demands of curved CRT faceplates, Philips' 35-point convergence brings with it the accuracy of digital technology for flawless convergence of red, green, and blue electron guns and a superb picture with no colored haloes.If a video image remains stationary, it can eventually burn a permanent after-image into the screen. Automatic Phosphor Aging Compensation (APAC) periodically shifts your television picture in increments that are tiny but still large enough to blur image retention. Active Control performs continuous picture analysis and maintains control of Automatic Digital Noise Reduction and auto sharpness. A three-line digital comb filter gives you Improved chroma/luminance separation over standard two-line glass comb filters for a difference you can really see.Eye Fidelity gives you a choice between two different scanning techniques: progressive and interlaced scanning. Progressive scanning doubles the number of visible picture lines per field by displaying all picture frame lines at once, eliminating line flicker. Interlaced mode reduces annoying motion artifacts and helps smooth jagged lines sometimes seen on images of curved and angled surfaces.The set's dual-tuner picture-in-picture lets you monitor one TV channel while simultaneously watching another. Its 10-watts-per-channel sound system offers both Virtual Dolby Surround and Incredible Surround, processing circuitry that produces the sensation of surround sound without the hassle of installing additional rear speakers. The set uses large, 4-by-6-inch stereo speakers and also features an auto volume limiter to minimize drastic level changes between, say, a TV program and its commercials.Connections include three each composite- and S-video inputs, two component-video inputs (one HD, one standard), and a DVI direct digital input for use with a compatible DTV set-top box or other DVI device. A set of audio/video outputs lets you integrate the set with your stereo or surround receiver, and a set of side-mounted AV inputs simplifies hookup of a camcorder, gaming console, or VCR.The 60PW9363's protective screen filter helps prevent accidental damage to the delicate front lenticular screen.What's in the Box TV, remote control, remote batteries, user's manual, and warranty/registration information.

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