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(More customer reviews)I have a SquareTrade warranty on a large screen 42 inch HDTV. I specifically purchased this warranty because of the SquareTrade reputation and previous warranties I purchased. This warranty stated when I purchased it that any TV over 32 inches would require in home service.
To make a long story short. SquareTrade advised me that their new policy is to have TVs up to 42 inches sent to their authorized repair depot. I waited 11 days to receive the box and never received a return postage paid label. I am 50 years old in decient shape but I needed a neighbor to help me disconnect the TV from the wall and it was still heavy. We had a very difficult time removing the TV from the wall bracket. The box they sent was too small the box ripped as we attampted to place the heavy TV in the box. I felt the box and packaging had it not been too small would have not fully protected the TV from the vigors on how UPS treats their packages anyway.
I complained to SquareTrade by phone for about the 4th or 5th time since my claim and they finally advised they would reimburse me the full price paid for my TV. My neighbor and I immediately struggled and placed the TV curbside for the garbage men to take. Note: I was informed after my 5rd call that I could have had the TV fixed and they would have paid for it but felt it should have been been handled that way from the start.
I am still waiting and hoping to receive my check as I write. SquareTrade has to think about senior citizens or single females that purchased TVs and warranties through SquareTrade that the last thing they want to do is have to wait for a box, package the TV to send it to the depot, wait for USP to send 2 men in a truck and hope the TV get to its destination without damage from transit.
Its day 14 now without a TV. I will purchase another TV but this time it will be over 42 inches so I don't have to repackage it in a box when it fails to function.
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SquareTrade Care Plans are great value and cost 70% lower on average than traditional warranties. Upon purchase, you will get an email confirmation. You will not be mailed a paper contract. If you have questions, please call: 1.877.WARRANTY.
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