Average Reviews:
(More customer reviews)I purchased this TV after many months of research to replace a 7 year old 17" LCD TV for my bedroom. I have an extensive movie collection and I had nowhere else I could watch my blu-rays except for the TV in my Dad's man cave. I got sick of my Dad kicking me out all the time, so I decided to invest in a television that will last at least a few years. I chose this model because I wanted a plasma for the size/price ratio, and the superior picture quality. I also considered the Panasonic G20/25, LG PK950, and the Samsung C7000. Panasonic's response to their rising black levels, plus the floating blacks really crossed that off my list quickly. I was pretty much set on the PK950, but when I researched the price it happened to be on sale. Well, when I was ready to purchase the price jumped up $200 and did not decrease in the few weeks I waited. So, I jumped on a good price on this model. I saw the C7000 in store and was not all that impressed by the black level, but I had read that C6500 was supposed to be a bit better because it is not 3D. Since I plan on purchasing an additional television in a few years, I decided to wait on a 3D model until more content becomes available/affordable.
Delivery: I ordered my TV from Amazon on Saturday, June 26th and scheduled delivery during checkout for Tuesday, July 6th. My TV shipped on the 27th, so I was hoping it might arrive early since it was only coming from about 5 hours away. Since I never received a call, I expected the TV to come during the window I scheduled. My scheduled time came and went, and nothing. Frustrated, I called Pilot, the delivery service. The customer representative told me my package was still at its origin and was not scheduled to arrive in my state until the next day! So, basically I was told Pilot held my package for a week. I was not happy, but I was told I should be called the next day to schedule delivery. Well, the next day I still had not received a call. Finally at 6 o'clock I called Pilot again. This representative was considerably nicer, and connected me to the courier responsible for the delivery. Turns out they lost my paperwork, but the woman I talked to was very nice and apologetic and said my package would arrive the next day and I would be called an hour in advance. The next morning I was getting everything ready hoping my package would actually arrive when I received a call from a local courier, not Pilot, saying they did not read the note to call an hour ahead and were actually outside my house asking if they could deliver the TV then. Two men came in, assembled the TV on its stand, placed it where I wanted it and plugged it in before asking for a signature. A great experience once they arrived, but don't think your scheduled delivery time is absolute. If you haven't heard anything the day before your appointment, make sure you call the carrier before you take any time off of work.
Aesthetically, the c6500 is a beautiful set. Nice and slim, with an all black flat border and a bit of clear plastic that extends over the side. The base is black and matches the television. It is almost as impressive off as it is on.
Buzz: I walked out of my bedroom when the delivery guys left, and when I walked back in I heard a strange buzzing sound. My house was completely silent so it was definitely noticeable, and when I heard it I realized it was the infamous Samsung buzz. The first few days it was a little distracting, but I got over it very quickly. Now I only notice it when I am dead center and the volume is either low or I am at a silent part of a movie. Not a deal breaker for me, but I can see why it would be to some people.
Image Retention: My 7 year old LCD has big image retention issues, oddly enough. With that TV, the whole image would stay on the screen for quite a while before it would go away, colors and all. With the Samsung, it's more of a shadow of the image. Menus and text are the most susceptible if they appear for longer than twenty seconds. I do not think this is a problem as it fades so quickly, and there is a scrolling pattern that can be activated to clear off anything that is particularly persistent.
Reflections: This TV does fairly well with reflections. I have a window opposite the TV with a blind in it that does not fit, so light comes through around the frame. It stills shows up on the screen, but I can easily ignore it and it does not detract from the image. If you've had a CRT or any TV with a glass front, you should know what to expect. If you have large windows opposite the screen, you may want to consider a matte screen LCD.
Picture Quality: I have watched a variety of content on this TV and overall I am very pleased. I admit I am very picky and critical when it comes to a good picture. The color accuracy is very good. When I watch blu-rays I am amazed at just how crisp the picture is. The TV in my Dad's man cave is a rear projection Mitsubishi. Even with blu-rays, I don't feel the picture is as fluid and uniform as my Samsung. The colors definitely pop, although they do not pop as much as my Dad's Mitsubishi and definitely not as much as my Uncle's Pioneer Kuro. I don't think most people would notice, but you might if you are accustomed to LCDs. Don't get me wrong, it still pops, just not as much as what I'm used to. As for the black level, it's not as deep as I had hoped. The Mitsubishi without a doubt has deeper blacks and it's something I notice whenever there are black bars. If the screen is filled however I do not notice it as much. This is just me being extremely critical and most people would not notice. Since this is a bedroom TV, I do not have a cable box. Only the channels that come through my coaxial cable straight to the TV. SD is what it is, though I will say this TV does a decent job at it. Surprise to me, this model picks up OTA HD channels. Quality greatly depends on the content, but I am impressed. I considered it a huge compliment when my sister took over my TV and my room to watch the All Star baseball game on Fox HD. For her to do that, someone who does not care about picture quality at all, the picture HAS to be good. Even though the blacks are not as deep, I still feel the picture is superior to most televisions out there.
Internet: I bought this model because it has the internet apps and connectivity. Ignore the Samsung chart on Amazon's information page, it is inaccurate and this television definitely has the apps. I wanted to be able to stream movies, and upgrade firmware without complications. I have an older Samsung blu-ray player that has no usb or wifi, and can only be updated through a CD or LAN which is on a different floor of the house. It is an absolute pain so I did not want that issue with my television. My router is in my bedroom so I could have easily run an ethernet cable, but in preparation for moving in the future I wanted to be wireless. Instead of spending $60 on the Samsung dongle, I bought a Rosewill adapter that has the same chipset for $27 shipped. Much cheaper and works perfect. I tried Amazon's VOD because of the credit I was given for registering. I watched Kill Bill and the HD was good but not blu-ray quality. And when I paused, the pause menu overlapped with the black bars so it stayed for quite a while since nothing else showed up on that part of the screen. A little annoying, but nothing the scrolling bars couldn't fix. I love having access to so many movies instantly so I am definitely going to invest in a Netflix account since they seem to have the most content. There is also Vudu, which gives you one free rental, Blockbuster, and some Best Buy movie channel. I don't have much use for the Facebook or Twitter apps, so I cannot comment on those. Pandora is missing which I know is a favorite of many.
Other: After just an hour of use, this TV starts to get very hot. My Dad has walked into my room several times when my door has been closed and asked why was it so hot, when I have to respond that it's because of my TV. In a small closed off room, like my bedroom, it can get a little stuffy. Larger open rooms should provide enough circulation to minimize the problem. Fortunately we have central air, but if we didn't I don't know if I could sit in my bedroom with this on. And for those interested, there is a Samsung app for the IPhone/IPod Touch to turn it into a remote for all internet connected 2010 televisions. I found it a bit annoying and unnecessary, but some of you may enjoy it.
Overall I think this is a great television that demands some serious bragging rights. After spending about eight months researching and wondering if I will make the right choice, I am very happy I bought the C6500. HOWEVER, for anyone who is really keen on investing in 3D technology, I suggest either the C7000/8000 series, or the recently released C680 Plasma. It appears to be exactly the same as the C6500 but with 3D and it even has the same MSRP. If 3D is not an issue, buy the 6500 series. You will not regret it, especially at this price!
Update: Pandora has been added as an app for all those who are interested.
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